As digital financial services become increasingly embedded in everyday transactions, PalmPay is placing greater emphasis on customer awareness as part of efforts to address online fraud and strengthen confidence in Nigeria’s digital payment ecosystem.
The fintech company reinforced this position by supporting the Nigeria Police Force National Cybercrime Centre (NPF-NCCC) 2026 Cybersecurity Awareness Walk in Abuja on October 17, marking its second consecutive year of participation in the initiative.
The walk formed part of a three-day programme themed “Towards a Resilient Cyberspace,” designed to raise public awareness of cyber threats and encourage safer online behaviour.
PalmPay’s participation reflects the growing importance of combining technological safeguards with public education as fraudsters adopt increasingly sophisticated methods to target unsuspecting internet users.
Speaking at the event, Chika Nwosu, managing director of PalmPay Nigeria, said sustained collaboration and education were essential to reducing cybercrime and protecting users of digital services.
“Our continued participation reflects our commitment to combating cybercrime and promoting a safer digital space for Nigerians. As cyber threats such as phishing and social engineering become increasingly sophisticated, equipping people with the knowledge and tools to recognise and prevent fraud is more important than ever,” Nwosu said.
He commended the NPF-NCCC for its efforts to improve cybersecurity awareness, stressing that security technology alone could not adequately address the problem without informed and vigilant users.
According to him, PalmPay is incorporating fraud-prevention education into its customer engagement efforts through its PalmPay Dey For You campaign.
The initiative educates customers on how to identify suspicious activity, use official customer support channels and protect sensitive information, including personal identification numbers (PINs), passwords and one-time passwords (OTPs).
Nwosu also pointed to the Security Center within the PalmPay app as part of the company’s efforts to encourage users to take greater responsibility for protecting their accounts.
“Through our PalmPay Dey For You campaign, we educate customers on recognising scams, using our official support channels, and keeping their PINs, passwords and OTPs confidential. By strengthening security measures with our robust digital security systems and raising awareness, we can reduce vulnerabilities and create a digital ecosystem that inspires greater trust and adoption,” he added.
The police also used the awareness programme to highlight the role of public participation in preventing cybercrime.
Deputy Inspector-General of Police Kenechukwu Onwuemelie said the campaign reflected the Inspector-General of Police’s commitment to a broad approach to internal security, incorporating public sensitisation, collaboration with stakeholders and preventive action.
He urged Nigerians to adopt the campaign’s central message: “Think Before You Click and Verify Before You Share.”
The message highlights a critical aspect of online safety: users need to exercise caution before opening suspicious links, disclosing personal information or circulating unverified content.
For financial technology providers, such awareness is particularly relevant as digital transactions depend not only on the security of payment platforms but also on customers’ ability to recognise attempts to compromise their accounts.
PalmPay said it would continue to promote safer digital financial practices through customer education, fraud-prevention initiatives and awareness of the security features available on its platform.
The company’s participation in the NPF-NCCC campaign underscores the role of cooperation between law enforcement agencies and private-sector organisations in addressing cyber threats.
As digital payments continue to expand, sustained public education and responsible online behaviour remain important elements of efforts to protect consumers and build trust in the digital economy.
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