customer experience
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News
CEM Africa Summit 2025 to redefine customer connection, trust, growth
As the continent’s leading customer experience (CX) event returns to Cape Town next week, the CEM Africa Summit 2025 promises…
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Brand News
Stanbic IBTC Pension Managers re-introduces self-service channels
Stanbic IBTC Pension Managers, a leading pension fund administration firm in Nigeria and a subsidiary of Stanbic IBTC Holdings PLC,…
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Banking
Fidelity scores big in KPMG Customer Experience Survey
In what has been termed the crowning glory of a successful year, leading financial institution -Fidelity Bank Plc -has…
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Banking
KPMG Customer Experience Survey lists Polaris Bank as the Most Improved Retail Bank
The 2022 KPMG Nigeria Banking Industry Customer Experience survey result listed Polaris Bank ‘as the most improved Bank…
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Features
Increasing customer satisfaction with skilled customer service agent & technicians
Sponsored In recent years, the idea of the customer experience (CX) has gained prominence in the media, in academia,…
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Interview/Opinions
How consumer goods companies can accelerate their first-party data strategy
Opinion The Covid-19 pandemic and its impact on consumer behaviours put new pressures on consumer goods companies to increase their…
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