The special refund scheme for fans has been implemented for those who were most affected when accessing the Stade de France on 28 May 2022.
Refunds will be available to all fans with tickets for gates A, B, C, X, Y and Z where the most difficult circumstances were reported. In addition, all fans who according to the access control data did not enter the stadium before 21:00 CEST (the originally scheduled kick-off time), or who were not able to enter the stadium at all, will be eligible for a refund.
UEFA will also offer refunds to all fans who purchased accessibility tickets along with those of their accompanying persons.
The refund scheme covers all of the Liverpool FC ticket allocation for the Final, i.e. 19,618 tickets. Due to the nature of the original ticket sales process, whereby Liverpool fans purchased tickets from Liverpool FC and not directly from UEFA, UEFA has requested that the club implements the refunds to ensure personal data protection and for ease of process. The club has confirmed that it will implement the special refund scheme.
Refunds to fans of Real Madrid CF who meet the refund criteria will be processed based on the requests received from the ticket buyer via UEFA’s customer service. The same applies to neutral supporters who purchased tickets directly from UEFA and who are eligible for a refund.
Commenting on the special refund scheme, UEFA General Secretary Theodore Theodoridis, said: “We have taken into account a huge number of views expressed both publicly and privately and we believe we have devised a scheme that is comprehensive and fair.
“We value the input from the Liverpool FC supporter organisations Spirit of Shankly (SoS) and Liverpool Disabled Supporters Association (LDSA) as well as the open and transparent dialogue throughout this period.
“We recognise the negative experiences of those supporters on the day and with this scheme we will refund fans who had bought tickets and who were the most affected by the difficulties in accessing the stadium.”
Both the Spirit of Shankly and the Liverpool Disabled Supporters Association welcomed today’s announcement. In a statement, they said:
“This unprecedented move is the result of tireless work, alongside FSE and Ian Byrne MP, to hold those responsible for the catastrophic events in Paris.
“With a promise to reimburse supporters, UEFA have gone some way to acknowledging their part in the fiasco.
“But it does not excuse UEFA, exempt them from criticism or lessen the need for them to implement all of the recommendations made by the Independent Inquiry.”
